Job Description
Position Description Combine two of the fastest – growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making Healthcare data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your lifes best work.SM
The Patient Access Supervisor assumes responsibility for the coordination of the Patient Access areas which includes the Admissions and Centralized Scheduling process. The Patient Access Supervisor will follow CMS guidelines for ensuring a complete preadmission, prescheduling processes, they will ensure the smooth daily operation of the Patient Access Department and the daily direction and supervision of the Patient Access staff. The Supervisor will supervise, plan, organize, and manage the activities and staff who report to the Patient Access Department. Act as a liaison to other registration areas in addition to accurate, complete and compliant scheduling information. Maintain the highest standards of customer service excellence to ensure that staff performs all duties according to established customer service standards and that processes are developed to address overall or specific customer needs. Interact with other Excela Health departments, patients, physicians and their staff to assist in registration and scheduling functions. Act as a liaison to ancillary services participating in the centralized scheduling process. Registration experience preferred.
Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of ones own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excelas missions, vision and values.
Will work from Excela Square at Latrobe – 100 Excela Health Drive, Latrobe PA 15650. This position will work Primarily daylight hours Monday through Friday between 6am – 6pm with availability on weekends for rounding.
**This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctors diagnosis of disease.
Primary Responsibilities:
Directs staff and workflow to ensure that patients are registered or scheduled as quickly as possible
Supervises the hiring, training, evaluating, scheduling and education of departmental staff
Assists the Manager / Director in development of policies, procedures, practices and standards of performance. Maintains up – to – date departmental policies and procedures
Serves as registration / scheduling subject matter expert
Reviews and redesigns internal processes to improve the registration flow and/or patient experience
Provides excellent customer service. Adheres to all corporate compliance programs and HIPPA regulations
Assists the Manager / Director in developing and maintaining staff training tools
Participates in system upgrades
Demonstrates leadership and financial acumen:
Demonstrates the ability to solve problems and update Manager / Director as to results
Maintains accountability for actions taken
Acts as a troubleshooter, reporting findings to Manager / Director
Uses staff, time and resources effectively and in alignment with department budget
Seeks training / education on financial system in order to develop and explain processes especially those related to accurate claims and payment collection
Participates in strategy/planning meetings as designated
Conducts scheduled department meetings
Performs the following supervisory functions:
Interviews new hires in association with peer interviewer
Performs 3 – month, 6 – month and annual performance appraisals on a timely basis
Assigns staff to orient new hires to the department
Develops the department staff schedule
Approves departmental timesheets / payroll
Provides opportunities for the education, training, and skill development of staff
Initiates any corrective action plans for staff who are not performing according to standards
Ongoing monitoring of staff’s work / progress
Analyzes wait times and reassigns staff as necessary
Generates Staff Schedules:
Designs schedules per departmental time guidelines
Ensures fair and impartial scheduling regarding shifts worked and days off each week
Aligns staff resources to the demands of our customers
Ensures that schedule are within the labor budget
Completes schedule in a methodical manner
Addresses Staff Issues
Listens to staff
Encourages staff feedback
Addresses staff issues in a timely manner
Monitors staff productivity on an ongoing basis
Employs lean methodology to identify and redesign internal processes. Identifies problems and proposes solutions. Monitors processes on an ongoing basis
Provides excellent customer service:
Acts as a patient advocate by implementing processes to identify patients who need financial assistance and refer to internal resources
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